What is the proper action if a visitor refuses to follow instructions?

• A. Attempt to physically restrain the visitor.
• B. Ignore it and proceed.
• C. Report it later to management.
• D. Contact Security immediately.

Answer: (D)

When a visitor refuses to follow instructions, the proper step is to involve trained security right away. This ensures a controlled, professional response that prioritizes safety for everyone in the area. You’re not equipped to handle potentially violent or highly non-compliant behavior on your own, and attempting to restrain someone can cause harm and create legal issues. Security personnel can assess the situation, verify authorization, de-escalate the interaction, and take appropriate action. Delaying or ignoring the issue or trying to handle it solo increases risk and may violate policy. If it’s safe to do so, continue communicating clearly to the visitor and monitor the situation while you summon Security.